we’re hiring

Front Office Coordinator

This individual will be the first point of contact with potential or current clients of both Laurie Birkholz MD and Associates and Equilibrium Physical Therapy, PLC. This associate will need to possess strong customer service skills and be able to multi-task to help manage provider schedules, patient flow, clinic operations and office trouble shooting. Members of our team will also need to function well in a team and be enthusiastic about directly supporting the growth of both businesses.

  • Computer and electronic medical record (EMR) utilization

  • Navigate all EMR systems required for both LBMD and EQPT

  • Scheduling of both new appointments and follow-ups

  • Creation of patient charts

  • Distribution of forms and paperwork to patients

  • Scheduling and follow-up of outpatient testing

  • Obtaining test pre-certification

  • Appointment reminder calls for LBMD

  • Management of waitlists and schedule blocks/vacations

  • Concierge level patient experience

  • Greet patient, manage check-in and check-out

  • Patient communication - email, written and phone

  • Concierge membership management

  • Special occasion recognition (birthday card mailing)

  • Welcome/discharge/thank-you letters

  • Practice promotion and events (may include occasional evenings or weekend hours)

  • Payment transactions for office visits and services (cash, check and credit card)

  • Receive and process payments

  • Daily payment reconciliation

  • Management of fee tickets

  • Management of petty cash and deposits

  • Invoicing

  • Medical records

  • Scanning and faxing

  • Records requests

  • Filing in the patient chart

  • Office operations

  • Opening and closing of office

  • Open and distribute mail

  • Maintain cleanliness of common areas

  • Assisting with laundry

  • Receive office deliveries

  • Manage office supply inventory and ordering

  • Phone triage

  • Support to MA as needed

  • Creation and management of business reports

  • Retail operations

  • Inventory management and ordering

  • Daily sales of office retail products

  • Office communication

  • Managing outside vendor appointments and tasks (i.e. IT, waste removal)

  • Faxing and emailing to coordinate care

  • Performing other duties as assigned

Qualifications

  • Outstanding, personalized customer service skills

  • Excellent critical thinking skills and decision making

  • Ability to multitask and prioritize

  • Strong attention to detail

  • Extensive experience with computer software systems

  • Strong communication skills

  • Solid understanding of medical office operations

  • Experience with basic, small office management preferred

  • Entry level clinical experience is preferred but not necessary

  • Strong interpersonal skills

  • Experience with retail management and transaction preferred

Experience Requirements

A minimum of 3 years of medical office experience is preferred. In addition, this associate must possess administrative computer skills including proficient use of the following:

  • Microsoft Office Suite and Microsoft Teams

  • Multiple EHR’s

Working Conditions

  • Fast paced work environment in cycles

  • Busy, multitasking operation with time-sensitive responsibilities

  • Strong team dynamic

  • Requires flexibility to adjust to changing office priorities

Physical Requirements

  • Sitting: Constantly

  • Standing: Occasionally

  • Walking: Occasionally

  • Bending and Twisting: Occasionally

  • Reach above head: Rarely

  • Climbing: Break room is on second floor

  • Crouching, Stooping, and kneeling: Occasionally

  • Grasping objects: Frequently

  • Find motor dexterity (Typing): Constantly

  • Use of head and neck: Constantly

  • Push, pull, lift, or carry: Occasionally up to 50lb

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k) matching

  • Employee discount

  • Paid time off

Medical Specialty:

  • Physical & Rehabilitation Medicine

  • Primary Care

Schedule:

  • 10 hour shift

  • 4 hour shift

  • 8 hour shift

  • Day shift

  • Monday to Friday

  • Rotating shift