we’re hiring

Medical Assistant - Full Time Position

This individual will provide a variety of clinical and patient care services under the supervision of Dr. Birkholz and Angela Burch, PA-C in a unique, patient-focused concierge and direct primary care clinic. Although the job duties are many, the pace of the clinic is quite different from a typical insurance based office. On average, our providers see between 6-10 patients per day, allowing for adequate time to accomplish all tasks and responsibilities.

The main role of the MA is in supporting practitioners and other members of the health care team by gathering patient medical history, taking and recording vital sign information, performing phlebotomy and assisting with office-based procedures. This individual will be required to possess strong customer service skills and be able to multi-task helping to manage both patient flow and clinical operations. Members of our team will also need to function well in a team and be excited about supporting the growth of the practice.

Please send your resume to: info@lauriebirkholzmd.com

Clinical tasks

  • Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit

  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary

  • Phlebotomy and processing of clinical specimens

  • Supports patients by providing information, services, and assistance

  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential

  • Instructs patients by transmitting physician’s orders and questions about plan of care

  • Schedules testing by making arrangements with the testing center; verifying times with patients; and preparing charts and pre-admission and consent forms

  • Schedules consult visits by making arrangements with consultant’s office; verifying times with patients; and preparing charts and pre-appointment requests

  • Phone triage, check in-baskets for messages and medication refills

  • Completes prior authorization requests

Clinical operations

  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations

  • Room prep each morning and clear rooms at end of the day

  • Basic housekeeping

  • Empty garbage

  • Stock rooms

  • Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating

  • Keeps supplies ready by inventorying stock, placing orders, and verifying receipt

  • Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs

  • Clean autoclave

  • Record refrigerator temperatures

Computer and electronic medical record (EMR) utilization

  • Navigate the EMR system

  • Scheduling

  • New appointments and follow ups

  • Outpatient testing

  • Obtaining test pre-certification

  • Appointment reminder calls for LBMD

Medical records

  • Scanning and faxing

  • Records requests

  • Filing in the patient chart

Office operations

  • Maintain cleanliness of common areas

  • Assisting with laundry – linens and gowns

Professionalism

  • Updates job knowledge by participating in educational opportunities and reading professional publications

  • Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.

  • Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Other

  • Support to front desk as needed

  • Check-in and Check-out

  • Answering phones

Qualifications

  • Strong verbal communication and interpersonal skills

  • Customer focus w/ attention to strong customer service

  • Professionalism

  • Phlebotomy experience is necessary

  • Bedside manner

  • Organization

  • Scheduling

  • Critical thinking

  • Ability to multitask

  • Confidentiality

  • Creating a safe, effective environment

  • Medical teamwork

  • Relationship building

  • Self-starter and ability to work independently

  • Infection control

  • Clinical stock supply management

Experience Requirements

  • Graduate of an accredited Medical Assistant training program or LPN program preferred

  • Certification or Registration as a Medical Assistant; or current license as LPN in the State of Michigan preferred

  • 3+ years in an outpatient medical office preferred

  • 1+ years Phlebotomy experience preferred

  • Experience with EMR (electronic medical records) and medical terminology necessary

  • Previous experience in primary care or gynecology practice preferred

  • Current BLS for the Healthcare Provider or completed within 60 days of hire

Working Conditions

  • Fast paced work environment in cycles

  • Self-managed work hours outside of direct patient care

  • Requires flexibility to adjust to changing priorities

Physical Requirements

  • Lift and carry 25-35 lbs

  • Push/pull 50-100 lbs

  • Occasional sitting, walking

  • Occasional squatting, kneeling

  • Frequent standing

  • Frequent talking, hearing

  • Frequent twisting, bending, reaching

  • Frequent keyboard use

Job Type: Full Time

Pay: $18.00 - $23.00 per hour

Work Location: In person

Benefits:

  • 401(k) matching

  • Employee discount

  • Flexible schedule

  • Free parking

  • Health insurance

  • Paid sick time

  • Paid time off

  • Paid training